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Then can be a office protocols that want to be identified with regard to example are calls to an extension handled by an tool?, what is the backup procedure when reception isbusy or not at their desk?, should calls go to an Auto-attendant and if a person needs help they dial '0'? Other requirements consist of paging through telephone sets or overhead paging. Also, are internal conference calls from offices required? These only touch the surface of what should go into your RFQ.

Phone units themselves can malfunction, a touch too. If lights stop working, no phone calls are coming in, or there is any other sign that the phone unit may not working, temporarily replace the unit with a known working unit find out if the phone has gone bad.

An easily diagnosed problem would be to assess the wall jack drank has gone faulty. Moving the phone unit to another wall jack that is working may determine if the problem lies in the wall jack.

Asterisk a wide open source (free) soft-PBX type program, in which do nearly anything. If you choose a proprietary vendor's product, some or all of this may not apply, because your following reflects how I'd suggest produce using Asterisk.

Do beneficial compared to get a call whether or not you aren't in business office? Call forwarding could be the feature you should use to instruct the system to forward such a call to a desired residence.

If your equipment is centrally located, how do local calls work? y.g. - if your phone system can be found at in Maryland and someone in New jersey needs to make a local call, will be the fact really a long-distance call since the equipment is in Maryland? How is this typically handled?

As above, you can super-centralize an individual can disseminate with smaller, local pots. Asterisk servers can trunk calls just about every other via SIP or IAX2 (inter-Asterisk exchange) methods. You can route calls based on extension range (2xxx is NYC, 3xxx is Boston, etc) merely by which server has it (Wiki for DUNDi). All the transport can across your chosen network services. Installing backup links is the same in principle as backup Internet links.